Shipping policy

SHIPPING POLICY

Last updated: August 27, 2026

DESTINATIONS
Available shipping destinations are shown at checkout. An order can be placed only when a delivery option is available for the entered address.

PROCESSING TIME
Orders are normally prepared within 1–3 business days, excluding weekends and public holidays. Processing time is separate from transit time.

DELIVERY ESTIMATES
Orders are sent with tracking through international carriers and local delivery partners. When our standard tracked service is available for a United States address, the expected transit time is typically 5–8 business days after dispatch. The estimate displayed at checkout applies to the order and is not a guaranteed delivery date. Customs processing, carrier disruption, weather, holidays, and other events outside our control can cause delays.

SHIPPING RATES
Shipping charges and any free-shipping promotion are displayed at checkout before payment. Rates depend on the delivery destination, order value, parcel weight, and service available.

TRACKING
When an order ships, we send a tracking link to the contact information supplied at checkout. Tracking can take up to 48 hours to update after dispatch.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately through the Contact page if a correction is needed. We cannot guarantee changes after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be deducted from a refund where permitted by law.

DELAYS AND CANCELLATIONS
If we learn that an order cannot ship within the time promised, we will contact the customer and offer the remedies required by applicable law, which may include accepting the delay or cancelling for a prompt refund.

LOST, DAMAGED, OR MARKED-DELIVERED ORDERS
Contact us through the Contact page within 7 days of the carrier delivery date, or promptly after an expected delivery is missed. Include the order number and photographs when reporting damage. We will investigate with the carrier and provide the remedy required by applicable law and our policies.

DUTIES AND TAXES
Applicable taxes, duties, or import charges are shown at checkout when collected by us. Charges assessed directly by customs or local authorities are handled according to the disclosures shown during checkout and applicable law.

CONTACT
Shipping questions can be submitted at https://fulverane.com/pages/contact.