FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Standard shipping to the US typically takes 7-15 business days. Customs and weather can occasionally cause slight delays.

Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping on all orders over $45 USD.

Q: Are your crystals 100% natural?
A: Absolutely. We hand-pick every stone. Natural inclusions, slight color variations, and internal fractures are normal characteristics of genuine gemstones—they are proof of authenticity, not flaws.

Q: What is your return policy?
A: We offer a 14-day return policy for unused items. Please contact us before sending anything back.

Q: How should I care for my jewelry?
A: Avoid direct contact with water, perfumes, lotions, and harsh chemicals. Gently wipe with a soft, dry cloth after wearing. Store in a dry place.

Q: How can I contact you?
A: You can reach us via the Contact page on our website. We usually reply within 24 hours.