Refund policy

RETURN & REFUND POLICY

Last updated: August 27, 2026

30-DAY RETURN WINDOW
Eligible items may be returned within 30 days after delivery. Items must be unworn, unused, unaltered, and returned with original packaging, tags, and proof of purchase.

NON-RETURNABLE ITEMS
Personalized, engraved, made-to-order, gift card, and clearly marked final-sale items are not eligible for change-of-mind returns. For hygiene reasons, pierced earrings are returnable only when the tamper-evident seal remains intact. These exclusions do not limit rights for defective or misdescribed goods.

STARTING A RETURN
Contact us through the Contact page before sending an item. Include your order number and reason for return. Approved returns receive instructions and the designated return address. Items sent without authorization may not be accepted.

RETURN SHIPPING
Customers are responsible for change-of-mind return shipping. Fulverane covers reasonable return shipping for confirmed defective, damaged, or incorrect items. Use a tracked service and keep the shipping receipt.

REFUNDS
We inspect returned items and notify you of approval or rejection. Approved refunds are issued to the original payment method within 10 business days after approval. Original shipping charges are non-refundable unless the order was defective, incorrect, or applicable law requires otherwise. Your bank or card issuer may need additional time to post the credit.

EXCHANGES
We do not reserve exchange inventory. Return the eligible item and place a new order after the return is approved.

CANCELLATIONS
Contact us as soon as possible. We can cancel an order before fulfillment begins, but cannot guarantee cancellation after processing has started.

DAMAGED OR INCORRECT ORDERS
Contact us promptly through the Contact page with your order number and photographs. We will investigate and provide the remedy required by applicable law.